Privacy Policy

Last updated: October 07, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At Shelfwrk, we value transparency and responsible handling of customer information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, how we protect it, and the choices available to customers when using https://shelfwrk.com (the “Site”) to browse or purchase Night Lights, decorative lighting, and related home lighting products.

This Privacy Policy applies to customers located in:

• United States
• United Kingdom
• France
• Germany
• Australia
• Spain
• Canada
• Italy
• Belgium
• Portugal

This Policy is provided for transparency and general informational purposes and is intended to align with international e-commerce standards and marketplace compliance requirements, including Google Merchant Center policies.

1. Information We Collect

1.1 Information Provided Directly by Customers

When customers place an order, contact support, submit a return request, or interact with the Site, Shelfwrk may collect:

Contact Information

• Full name
• Email address
• Phone number

Shipping & Billing Information

• Shipping address
• Billing address, if different
• Delivery notes where applicable

Order & Transaction Information

• Products purchased
• Product design or variation selected
• Quantities
• Order totals
• Order ID numbers
• Payment status
• Refund and return information
• Shipment and tracking status where available

Customer Support Information

Information customers provide when contacting support may include:

• Emails
• Support requests
• Photos or videos
• Packaging evidence
• Product-condition evidence
• Return or damage-claim documentation
• Information about missing accessories or components

1.2 Payment Information

Shelfwrk does not store full payment card numbers or CVV security codes on its servers.

Payments are processed through third-party payment providers, which may include:

• PayPal
• Other supported payment processors available during checkout

These providers process payment information according to their own privacy and security policies.

Shelfwrk may receive limited payment-related information needed to manage an order, such as:

• Payment status
• Transaction reference
• Refund status
• Fraud-prevention signals

1.3 Information Collected Automatically

When customers browse or use the Site, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Referring pages or URLs
• Pages viewed
• Time spent on the Site
• Product interactions
• Cart activity
• Checkout interactions

This information helps support:

• Website functionality
• Fraud prevention
• Performance monitoring
• User experience improvements
• Security monitoring

1.4 Cookies & Similar Technologies

Shelfwrk may use cookies and similar technologies for:

• Shopping cart functionality
• Checkout session management
• Security protection
• Website analytics
• Advertising measurement
• Conversion tracking
• Remembering customer preferences

The Site may also use:

• Google Ads conversion tracking
• Advertising measurement technologies
• Basic remarketing functionality where enabled

Customers may manage cookie settings through their browser preferences.

Blocking certain cookies may affect:

• Shopping cart functionality
• Checkout
• Payment processing
• Other Site features

2. How We Use Information

Shelfwrk uses collected information to:

• Process and fulfill orders
• Confirm payments
• Prepare products for shipment
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide tracking information
• Provide customer support
• Handle cancellations
• Handle returns and refunds
• Review damaged, defective, incorrect, or incomplete orders
• Assist with missing accessories or product components
• Improve website functionality and performance
• Prevent fraud and unauthorized activity
• Maintain website security
• Comply with legal and accounting obligations

If customers opt in to marketing communications, Shelfwrk may also send:

• Product updates
• New Night Light collections
• Promotional emails
• Seasonal offers
• Store announcements
• Decorative lighting inspiration

Customers may unsubscribe from marketing emails at any time.

3. How Information May Be Shared

Shelfwrk does not sell or rent customer personal information for money.

Information may be shared only where reasonably necessary to operate the business and fulfill services.

Payment Providers

Information may be shared with payment providers to process secure transactions.

Shipping & Logistics Partners

Information may be shared to:

• Deliver orders
• Provide tracking updates
• Confirm deliveries
• Handle shipping investigations
• Process authorized returns

Website & Infrastructure Providers

These may include:

• Hosting providers
• Security providers
• Email delivery services
• Cloud infrastructure services
• Customer-support platforms

Advertising & Analytics Providers

These may include services such as:

• Google Ads
• Analytics providers
• Advertising measurement providers

These services may help measure:

• Website traffic
• Product-page activity
• Advertising performance
• Conversion activity

depending on configuration and customer interactions with the Site.

Shelfwrk does not provide advertising providers with full payment card numbers or CVV security codes.

4. Legal & Security Disclosures

Shelfwrk may disclose information where reasonably necessary to:

• Comply with legal obligations
• Respond to lawful government requests
• Enforce policies or agreements
• Protect customer safety
• Prevent fraud or abuse
• Investigate unauthorized transactions
• Protect business operations
• Protect website security

Only information reasonably relevant to the situation should be disclosed.

5. Business Transfers

If Shelfwrk becomes involved in:

• A merger
• Acquisition
• Reorganization
• Bankruptcy proceeding
• Sale of business assets

customer information may be transferred as part of that transaction, subject to protections reasonably consistent with this Privacy Policy.

6. Data Retention

Shelfwrk retains information only as reasonably necessary for operational, legal, accounting, security, and customer-support purposes.

Order and transaction records may be retained to support:

• Accounting
• Tax obligations
• Fraud prevention
• Returns and refunds
• Payment disputes
• Legal compliance

Customer-support communications may be retained to help with:

• Order history
• Shipping issues
• Damaged-product claims
• Return requests
• Refund reviews
• Dispute resolution

When information is no longer required, it may be:

• Deleted
• Anonymized
• Securely restricted

7. Data Security

Shelfwrk applies reasonable administrative, technical, and organizational safeguards intended to help protect personal information.

Security measures may include:

• SSL/TLS encryption
• Secure checkout
• Access controls
• Security monitoring
• Limited-access systems
• Third-party secure payment processing
• Fraud-prevention tools

Shelfwrk does not store full payment card numbers or CVV security codes on its own systems.

However, no internet-based transmission or electronic storage system can guarantee absolute security.

Customers should also protect:

• Account passwords
• Email accounts
• Payment accounts
• Devices used for checkout
• Bank verification codes

Customers should never email Shelfwrk:

• Complete card numbers
• CVV codes
• Banking passwords
• PayPal passwords
• Other unnecessary sensitive payment credentials

8. International Data Transfers

Customer information may be processed or stored in:

• The United States
• Other countries where service providers or infrastructure partners operate

Privacy and data-protection laws may differ between countries.

Reasonable steps are taken to help protect information during international transfers where required by applicable law.

9. Customer Rights & Choices

Depending on applicable laws and customer location, customers may have rights to:

• Request access to personal information
• Request a copy of certain information
• Request correction of inaccurate information
• Request deletion of eligible information
• Restrict certain processing activities
• Object to certain processing activities
• Withdraw marketing consent
• Object to certain advertising-related processing where applicable
• Request data portability where available

Requests may require identity verification before processing.

Shelfwrk generally responds within a reasonable timeframe and follows any specific response period required by applicable law.

To submit a privacy request, contact:

Email: help@shelfwrk.com

Suggested subject line:

Privacy Request

Please include enough information for us to identify the relevant records, but do not send sensitive payment credentials.

10. Marketing & Advertising Preferences

Customers may unsubscribe from promotional emails at any time using:

• The unsubscribe link in marketing emails
• Direct support contact

Operational emails relating to the following may still be sent where necessary:

• Orders
• Payments
• Shipping
• Tracking
• Delivery
• Returns
• Refunds
• Security
• Customer service

Customers may also manage advertising preferences through:

• Browser settings
• Google advertising settings
• Third-party opt-out tools where available

11. Children’s Privacy

The Site is not intended for children under:

• 13 years old, or
• The minimum legal age required by applicable local law

Shelfwrk does not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has submitted personal information, please contact:

help@shelfwrk.com

for review and appropriate action.

12. Third-Party Links

The Site may contain links to:

• Third-party websites
• Payment services
• Carrier tracking pages
• Social media platforms
• Other external services

Shelfwrk is not responsible for:

• Third-party privacy practices
• External website content
• Third-party policies
• Third-party security practices

Customers are encouraged to review external privacy policies before providing personal information.

13. Sensitive Information

Shelfwrk does not ordinarily need sensitive personal information to sell Night Lights, decorative lighting, or related home products.

Please do not send information such as:

• Complete payment card numbers
• CVV security codes
• Account passwords
• Government identification numbers
• Precise geolocation
• Biometric information
• Health information
• Other unrelated sensitive personal information

unless specifically required for a lawful and necessary purpose.

14. Product Reviews & Customer Content

If customers submit product reviews, photographs, videos, ratings, or other public content, that information may be visible to other visitors.

Customers should not include private information such as:

• Home address
• Phone number
• Order number
• Payment information
• Private correspondence
• Other sensitive information

in public reviews or uploaded images.

Shelfwrk may remove content that creates a:

• Privacy concern
• Security concern
• Legal concern
• Safety concern

15. Changes to This Privacy Policy

Shelfwrk may update this Privacy Policy periodically to reflect:

• Operational changes
• Legal requirements
• Security updates
• Website improvements
• Service changes
• Changes to analytics or advertising tools

The “Last Updated” date at the top of this page will reflect the latest revision date.

16. Transparency Notice

Shelfwrk is committed to maintaining transparent privacy practices consistent with:

• International e-commerce standards
• Consumer transparency expectations
• Google Merchant Center policy requirements

The following principles apply throughout the Site:

• Customers are informed about data collection practices
• Payment processing responsibilities are disclosed
• Advertising and analytics technologies are identified
• Customer rights are explained where applicable
• Contact information is publicly accessible
• Security practices are described transparently
• Customers can understand how order and shipping information is used

Shelfwrk does not intentionally hide material privacy-related information from customers.

17. Contact Information

If customers have questions regarding this Privacy Policy or wish to submit a privacy-related request, they may contact Shelfwrk support.

Contact Information

Phone: +1 (202) 660-3500

Email: help@shelfwrk.com

Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST

Customers may be asked to provide identity verification information before certain privacy requests are processed.