Shipping Policy

Last Updated: October 08, 2026

Currency: United States Dollar (USD)

Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.

At Shelfwrk, we ship ready-to-ship Night Lights, decorative lighting, ambient bedside lights, artistic table lights, and related home lighting products to customers in the United States and selected international markets.

This Shipping Policy explains:

• Where we deliver
• How orders are prepared
• Estimated delivery times
• Shipping charges
• Free-shipping thresholds
• Tracking
• Taxes and duties
• Delivery conditions
• Damaged or lost shipments
• Returned packages
• How to contact us if you need shipping assistance

All prices, shipping charges, applicable taxes, refunds, and return-related amounts are displayed and processed in United States Dollars (USD).

Delivery times shown on our website are estimates rather than guaranteed arrival dates.

Final delivery timing may be affected by:

• Carrier delays
• Severe weather
• Customs inspections
• Address issues
• Peak-season congestion
• Other conditions outside our reasonable control

1. Shipping Destinations

Shelfwrk currently ships to:

United States

• United States

Canada

• Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

• Australia

If a destination is unavailable during checkout, Shelfwrk is currently unable to offer standard shipping to that location.

2. Unsupported Delivery Locations

Shelfwrk does not currently provide standard delivery to:

• P.O. Boxes
• APO addresses
• FPO addresses
• DPO addresses
• Restricted-access military facilities
• Certain remote islands
• Certain limited-service areas

Some destinations may also have delivery restrictions depending on carrier coverage.

3. Official Website Orders

Shelfwrk sells through its official online store.

We do not operate a public showroom or walk-in retail store at our fulfillment address.

Customers should place orders through the official Shelfwrk website and use the contact information published on the website when assistance is needed.

4. Shipping Origin

Orders are prepared and coordinated from:

10795 Hammerly Blvd
Houston, TX 77043
United States

This location is used for:

• Order preparation
• Product inspection
• Packaging
• Shipment coordination
• Shipping operations

It should not automatically be treated as a public retail or customer pickup location.

5. Processing Time

Most Shelfwrk orders are prepared within:

• 1–2 business days after order confirmation

Processing may include:

• Order review
• Payment verification
• Product availability confirmation
• Product inspection
• Protective packaging preparation
• Shipping-label creation
• Carrier coordination
• Carrier handoff scheduling

Processing time is separate from carrier transit time.

6. Business Days

For order-processing purposes, business days are generally:

• Monday through Friday

excluding major U.S. holidays.

Saturday, Sunday, and applicable holidays do not normally count toward the standard 1–2 business-day processing period.

Carrier operating schedules may differ.

7. Additional Processing Review

Processing may take longer when:

• Shipping-address clarification is required
• Payment verification is required
• Multiple packages need separate preparation
• Carrier pickup is delayed
• Product availability requires review
• Weather interrupts operations
• Special delivery access needs to be confirmed

If an order cannot be fulfilled because of a stock, address, payment, or carrier-service issue, Shelfwrk will contact the customer with the available options.

8. Shipping Rates and Estimated Delivery

Current standard shipping terms are:

Transit time begins after the carrier receives and accepts the shipment.

Delivery estimates are not guaranteed.

9. United States Shipping

Orders shipping within the United States are normally processed within:

• 1–2 business days

Estimated transit time:

• 5–8 business days

Estimated total delivery:

• 6–10 business days

Standard shipping:

• USD 9.99

Free standard shipping:

• Orders of USD 149 or more

Applicable sales tax is displayed during checkout where required.

10. Canada Shipping

Orders shipping to Canada are normally processed within:

• 1–2 business days

Estimated transit time:

• 7–10 business days

Estimated total delivery:

• 8–12 business days

Standard shipping:

• USD 14.99

Free standard shipping:

• Orders of USD 199 or more

Applicable taxes, duties, brokerage fees, or customs-processing charges may apply.

11. United Kingdom & Europe Shipping

This shipping region includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Processing time:

• 1–2 business days

Estimated transit time:

• 8–12 business days

Estimated total delivery:

• 9–14 business days

Standard shipping:

• USD 19.99

Free standard shipping:

• Orders of USD 249 or more

Applicable VAT, import duties, brokerage, or customs-processing charges may apply.

12. Australia Shipping

Orders shipping to Australia are normally processed within:

• 1–2 business days

Estimated transit time:

• 10–14 business days

Estimated total delivery:

• 11–16 business days

Standard shipping:

• USD 24.99

Free standard shipping:

• Orders of USD 299 or more

Applicable GST, duties, customs-processing charges, or other import-related costs may apply.

13. Free Shipping Eligibility

Free standard shipping applies when the eligible product subtotal reaches:

• United States: USD 149 or more
• Canada: USD 199 or more
• United Kingdom & Europe: USD 249 or more
• Australia: USD 299 or more

Unless a promotion specifically states otherwise:

• Free-shipping eligibility is calculated after product discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

The shipping amount displayed during checkout is the amount that applies to the order.

14. Shipping Methods

Shelfwrk may use different shipping methods depending on:

• Product dimensions
• Package weight
• Destination
• Carrier coverage
• Route conditions
• Service availability

Products may ship by:

• Standard parcel service
• Regional delivery partner
• Another appropriate tracked carrier service

15. Shipping Carriers

Depending on the route and product, shipping partners may include:

• UPS
• FedEx
• DHL
• USPS
• Regional delivery providers

Carrier selection may vary between orders.

Shelfwrk does not guarantee a specific carrier unless that service is specifically confirmed for the order.

16. Signature Requirements

Certain shipments may require a signature depending on:

• Product value
• Package size
• Destination
• Carrier policy
• Shipping service

If a signature is required, this may appear in the carrier tracking information.

17. Authority to Leave

Where available, a carrier may offer:

• Authority to Leave
• Delivery release authorization
• Similar no-signature delivery options

If the customer authorizes the carrier to leave the shipment, delivery may be considered completed when the carrier records a successful delivery scan at the authorized location, subject to applicable law.

18. Packaging

Shelfwrk uses protective packaging intended to reduce the risk of shipping damage.

Depending on the product, packaging may include:

• Reinforced cartons
• Foam protection
• Corner protection
• Shock-absorbing materials
• Internal supports
• Protective wrapping

For Night Lights and decorative lighting products, additional protection may be used for:

• Decorative surfaces
• Light housings
• Electrical components
• Power cables
• USB cables
• Adapters
• Remote controls
• Other included accessories

19. Products Shipped With Separate Components

Some Night Lights or decorative lighting products may include components packed separately for safer transportation.

Depending on the item, the package may contain:

• Main Night Light
• Decorative components
• Power cable
• USB cable
• Adapter where applicable
• Remote control where applicable
• Mounting or setup accessories
• Instructions

Where setup is required, applicable components and basic instructions are included where available.

20. Multi-Box Shipments

Some products or multi-item orders may ship in more than one carton.

When this occurs:

• Each package may have a separate tracking number
• Tracking may update at different times
• Packages may travel through different facilities
• Packages may arrive on different days

One package arriving before another does not automatically mean that part of the order is missing.

21. Tracking Information

Once an order ships, customers normally receive:

• Shipping confirmation
• Tracking information
• Carrier information

by email.

Tracking may take time to update after the carrier receives the package.

22. Tracking Delays

Tracking updates may appear later for:

• International shipments
• Multi-box shipments
• Carrier transfers
• Peak shipping periods

A temporary lack of tracking activity does not automatically mean that the shipment has been lost.

If tracking shows no movement for an unusual period, contact Shelfwrk.

23. Address Requirements

Customers are responsible for entering a complete and accurate delivery address.

Please provide:

• Full recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State or province
• ZIP or postal code
• Country
• Telephone number
• Email address
• Relevant delivery notes

24. Delivery Access

Customers should disclose any information that could reasonably affect delivery, such as:

• Gate codes
• Building access requirements
• Concierge information
• Receiving hours
• Business name
• Restricted-access instructions

Incorrect or incomplete address information may cause:

• Delivery delays
• Carrier correction fees
• Failed delivery
• Return to sender
• Additional shipping costs

25. Address Changes Before Shipment

If you notice an address error after placing an order, contact Shelfwrk as soon as possible.

If the order has not shipped, we may be able to update the address before carrier handoff.

Address corrections are not guaranteed once shipping preparation has begun.

26. Address Changes After Shipment

Once the shipment has entered the carrier network:

• Address modification may not be possible
• Rerouting fees may apply
• Delivery delays may occur

Any available correction depends on the carrier.

27. International Taxes and Duties

Orders shipped to:

• Canada
• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal
• Australia

may be subject to destination-country charges.

These may include:

• Import duties
• VAT
• GST
• Brokerage
• Customs-processing charges

28. DDP Where Available

Where supported, Shelfwrk may collect applicable taxes and duties during checkout under a:

Delivered Duty Paid (DDP) arrangement.

If checkout clearly states that specific taxes or duties are included, customers generally should not be required to pay those same included charges again upon delivery.

DDP availability may vary by:

• Destination
• Customs requirements
• Carrier
• Product
• Route

29. Charges Not Collected at Checkout

If a destination charge is not collected by Shelfwrk, it may be collected directly by:

• Carrier
• Customs authority
• Brokerage provider
• Local government agency

Shelfwrk does not control independent fees imposed by those organizations.

30. Inspecting Your Shipment

Customers should inspect shipments promptly after delivery.

Please check:

• Outer carton
• Protective packaging
• Product condition
• Included accessories
• Cables or adapters where applicable
• Quantity of packages

If something appears damaged, incomplete, or incorrect, contact Shelfwrk.

31. Damaged Shipments

If an order arrives damaged, please provide:

• Order ID
• Photos of the product
• Photos of the outer carton
• Photos of protective packaging
• Shipping-label photo where useful
• Brief description of the problem

If the issue involves a Night Light, please also provide photos of any affected:

• Light body
• Decorative surface
• Power cable
• USB cable
• Adapter
• Remote control
• Other included accessory

Please retain the packaging until further instructions are provided.

32. Missing or Incomplete Orders

If an order appears incomplete:

1. Review all tracking numbers.
2. Check all packaging.
3. Check accessory bags and small inner packages.
4. Confirm whether the order was shipped in multiple cartons.

If something remains missing, contact Shelfwrk with your Order ID and photographs where useful.

33. Shipping Delays

Shipping estimates are not guaranteed.

Delays may occur because of:

• Severe weather
• Public holidays
• Customs inspections
• Seasonal volume
• Carrier-network disruption
• Address verification
• Missed delivery attempts
• Regional service interruption

A delayed shipment is not automatically considered lost.

34. Lost Shipments

If the carrier officially confirms that a shipment has been lost, Shelfwrk may offer:

• Replacement shipment, subject to availability, or
• Refund in USD to the original payment method

Shelfwrk may need reasonable time to complete the carrier investigation.

35. Package Marked Delivered but Not Found

If tracking shows Delivered but the package cannot be located, please first check:

• Around the property
• Porch or entrance
• Household members
• Neighbors
• Building staff
• Concierge
• Parcel lockers
• Carrier-designated safe-drop areas

If the package remains missing, contact Shelfwrk.

36. Missed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

• Attempt delivery again
• Hold the shipment for pickup
• Leave rescheduling instructions
• Transfer the package to a local collection point

Carrier procedures vary by region and service.

37. Returned-to-Sender Shipments

A shipment may be returned to sender when:

• Address is incorrect
• Address is incomplete
• Delivery repeatedly fails
• Customer refuses delivery
• Carrier cannot access the location
• Customer does not collect a held shipment

Shelfwrk will review the returned shipment and available options.

38. Return-to-Sender Charges

Where the issue was not caused by a verified Shelfwrk or carrier error, additional charges may apply, including:

• Carrier return charges
• Re-shipping fees
• Address-correction fees
• Redelivery charges

Any applicable charges depend on the circumstances and applicable law.

39. Refused Deliveries

Please do not refuse a shipment simply because you changed your mind.

Refusing a delivery does not automatically create:

• An approved cancellation
• An authorized return
• An automatic refund

A returned shipment may need to be received and reviewed before the next step is determined.

40. Order Cancellation

Shipping-related cancellation requests are governed by Shelfwrk's Cancellation Policy.

Customers may generally request cancellation within:

• 24 hours after placing the order

and only if the order has not already entered processing or shipment preparation.

Submitting a request within 24 hours does not guarantee approval.

41. Cancellation After Processing Begins

Once the order:

• Enters processing
• Enters packing
• Receives a shipping label
• Enters carrier scheduling
• Is handed to the carrier

cancellation may no longer be available.

After delivery, eligible products may instead be handled under the applicable Return & Refund Policy.

42. Shipping Charges at Checkout

All shipping charges are displayed in:

• USD

before payment is completed.

The applicable amount depends on:

• Shipping destination
• Product
• Package dimensions
• Shipment weight
• Order value
• Free-shipping eligibility

If free shipping applies, the discount should appear automatically during checkout.

43. Optional Delivery Services

Certain products or destinations may support optional services such as:

• Signature confirmation
• Delivery appointment
• Special handling

These services are not included unless shown during checkout or confirmed separately.

Additional fees may apply.

44. Customer Responsibilities

Customers can help prevent delivery problems by:

• Providing an accurate address
• Reviewing shipping information before checkout
• Monitoring tracking
• Providing appropriate delivery instructions
• Responding to legitimate carrier requests
• Collecting held packages promptly
• Inspecting the order after delivery
• Keeping packaging when reporting damage

45. Consumer Rights

Nothing in this Shipping Policy is intended to limit rights that cannot legally be waived.

Customers may have additional mandatory consumer protections depending on the destination.

Where applicable law gives greater protection, that requirement takes priority.

46. Related Shelfwrk Policies

This Shipping Policy should be read together with our:

• Cancellation Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Terms of Service

Each policy applies to a different part of the transaction.

47. Changes to This Policy

Shelfwrk may update this Shipping Policy if:

• Shipping destinations change
• Shipping rates change
• Free-shipping thresholds change
• Carrier arrangements change
• Delivery procedures change
• Customs requirements change
• Business operations change
• Legal requirements change

When a revised version is published, the Last Updated date at the top of the page will be updated.

48. Contact Shelfwrk

For questions about:

• Shipping
• Delivery
• Tracking
• Address changes
• Missing shipments
• Damaged shipments
• Returned-to-sender orders

contact:

Shelfwrk Support

Phone: +1 (202) 660-3500

Email: help@shelfwrk.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

Shipping Origin

10795 Hammerly Blvd
Houston, TX 77043
United States

For an existing order, please include your Order ID whenever possible.