Terms of Service

Last updated: October 07, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

These Terms of Service (“Terms”) govern access to and use of the Shelfwrk website located at:

• https://shelfwrk.com

By accessing the website or placing an order through Shelfwrk, customers agree to these Terms together with our:

• Privacy Policy
• Shipping Policy
• Refund & Returns Policy
• Payment Policy

If customers do not agree with these Terms, they should not use the website or place an order.

1. About Shelfwrk

Shelfwrk is an online retailer specializing in Night Lights, decorative lighting, ambient bedside lights, artistic table lights, and related home lighting products through its official website.

Shelfwrk currently serves customers in:

• United States
• United Kingdom
• France
• Germany
• Australia
• Spain
• Canada
• Italy
• Belgium
• Portugal

Orders are prepared and coordinated from:

10795 Hammerly Blvd, Houston, TX 77043, United States

Shelfwrk primarily sells:

• Night Lights
• Decorative lighting
• Ambient bedside lights
• Artistic table lights
• Wooden lighting products
• Related home lighting accessories

Product information, dimensions, lighting specifications, shipping timelines, and material details are displayed on individual product pages where available.

2. Eligibility

Customers must:

• Be at least 18 years old
• Or meet the legal age requirement in their country or region

to place an order through the website.

Customers agree to provide:

• Accurate billing information
• Valid shipping information
• Truthful contact details

Providing false, incomplete, or misleading information may result in:

• Delayed processing
• Shipment cancellation
• Refusal of service

3. Website Use

Customers agree not to:

• Misuse the website
• Attempt unauthorized access
• Interfere with website functionality
• Upload malicious code
• Scrape website content at scale
• Engage in unlawful activity through the website

Shelfwrk may restrict or suspend access if activity appears to:

• Violate these Terms
• Threaten website security
• Interfere with business operations

4. Product Information & Material Variations

Shelfwrk aims to display product information as accurately as reasonably possible.

Product pages may include:

• Product dimensions
• Materials
• Lighting color
• Lighting effect
• Power source
• Charging method
• Cable or adapter information
• Included accessories
• Product photographs
• Recommended use

Some Shelfwrk products may use natural wood or other materials that can vary slightly between individual pieces.

Natural characteristics may include:

• Grain variation
• Knots
• Texture variation
• Mineral marks
• Tone differences
• Natural surface markings

These characteristics are considered part of the natural appearance of the material and are not classified as manufacturing defects when consistent with the product description.

Actual product colors or lighting appearance may vary slightly depending on:

• Screen settings
• Room lighting
• Photography conditions
• Viewing angle
• Material characteristics
• Surrounding wall or surface colors

Decorative props shown in product photography are not included unless specifically stated in the product description.

5. Pricing, Currency & Product Availability

All prices displayed on Shelfwrk are shown and processed in:

• USD

Prices, promotions, shipping rates, and product availability may change without prior notice.

If a pricing, inventory, or product-information error is identified, Shelfwrk may:

• Correct the information
• Cancel the affected order
• Issue a refund in USD where necessary

Discount codes and promotional offers:

• Generally must be applied during checkout
• May not be added after an order is placed

6. Orders & Order Acceptance

Placing an order through the website represents a request to purchase products from Shelfwrk.

Orders are considered accepted only after:

• Successful payment confirmation
• Required order verification
• Shipment processing begins

Shelfwrk may refuse, limit, or cancel an order if:

• Payment cannot be verified
• Inventory becomes unavailable
• Fraudulent activity is suspected
• Pricing errors occur
• Customer information cannot be verified
• Shipping restrictions prevent fulfillment

If an order is canceled after payment is received, an eligible refund is generally issued to the original payment method in USD.

7. Payments

Customers agree to pay the total amount displayed during checkout using the payment methods available on the website.

Shelfwrk currently does not support:

• Cash on Delivery (COD)
• Direct cash payments
• Cryptocurrency
• Personal checks

unless specifically stated otherwise.

Payments are processed through third-party payment providers.

Shelfwrk does not store:

• Full payment card numbers
• CVV security codes
• Sensitive payment credentials

Additional payment details are described in the Shelfwrk Payment Policy.

8. Taxes, Duties & International Orders

For eligible international destinations:

• Taxes
• Import duties
• VAT or GST
• Customs-related charges

may be collected during checkout where supported.

This may be referred to as:

• DDP (Delivered Duty Paid) where available

Tax and customs handling may vary depending on:

• Destination country
• Local customs regulations
• Carrier support

Additional information is available in the Shipping Policy.

9. Shipping & Delivery

Shipping timelines, estimated transit times, carrier information, delivery conditions, and shipping charges are described in the Shelfwrk Shipping Policy.

Estimated delivery dates are:

• Estimates only
• Not guaranteed delivery commitments

Some orders may:

• Ship in multiple packages
• Arrive separately
• Include accessories packed separately for transportation safety

Customers are responsible for reviewing shipments after delivery.

If an order arrives:

• Damaged
• Incomplete
• Incorrect
• Defective
• With visible shipping issues

customers should contact Shelfwrk support promptly according to the procedures described in the Refund & Returns Policy.

10. Returns, Refunds & Exchanges

Return eligibility, exchange conditions, refund timing, inspection requirements, and damaged-shipment procedures are described in the Shelfwrk Refund & Returns Policy.

Refund eligibility may depend on:

• Product condition
• Inspection results
• Whether required accessories are included
• Compliance with return instructions

Refunds are generally processed in:

• USD

using the original payment method where applicable.

11. Customer Responsibilities

Customers are responsible for:

• Reviewing product dimensions before purchase
• Reviewing lighting specifications
• Checking power or charging information where applicable
• Ensuring the product is suitable for the intended location
• Providing accurate contact and shipping information
• Inspecting shipments after delivery
• Following product care, setup, and safety instructions where applicable

Customers should retain:

• Packaging materials
• Shipping labels
• Product documentation
• Included accessories

if a shipping issue or return request may be required.

Customers should not modify or repair a product before contacting Shelfwrk if they intend to report a defect or damage.

12. Product Use & Safety

Shelfwrk Night Lights and decorative lighting products are intended for use according to the product information and instructions provided.

Customers should:

• Use the correct power source
• Use compatible adapters or cables
• Keep electrical components away from excessive moisture
• Avoid using damaged power cables
• Avoid unauthorized electrical modification
• Disconnect the product from power before cleaning where appropriate
• Follow any product-specific instructions

Shelfwrk is not responsible for damage caused by misuse, unauthorized modification, incompatible power sources, or use contrary to provided instructions, except where applicable law provides otherwise.

13. Intellectual Property

All website content, including:

• Product photography
• Logos
• Graphics
• Text
• Branding
• Layouts
• Design elements

is owned by Shelfwrk or its content providers unless otherwise stated.

Customers may not:

• Reproduce
• Distribute
• Modify
• Republish
• Commercially exploit website content

without prior written permission.

14. Third-Party Services & Links

The website may contain links to:

• Third-party websites
• Payment providers
• Shipping carriers
• Social media services
• External services

Shelfwrk is not responsible for:

• Third-party content
• External privacy practices
• Third-party operational policies

Customers should review external policies before interacting with third-party services.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the website and products are provided on an:

• “As available”
• “As described”

basis.

Shelfwrk does not guarantee:

• Uninterrupted website access
• Error-free operation
• Carrier delivery performance outside its reasonable control

Small differences in product appearance may occur because of:

• Photography
• Screen settings
• Ambient lighting
• Natural material variation

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Shelfwrk shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential losses
• Loss of profits
• Delays caused by carriers
• Customs-agency delays
• Weather events
• Third-party service interruptions

Where liability cannot legally be excluded, liability is limited to the amount paid for the affected order where permitted by law.

Nothing in this section limits mandatory consumer rights.

17. Fraud Prevention & Account Security

Shelfwrk may perform:

• Fraud screening
• Payment verification
• Order-risk analysis

for security purposes.

Customers are responsible for maintaining the security of:

• Their devices
• Login credentials
• Payment accounts

Suspicious or fraudulent activity may result in:

• Order cancellation
• Shipment delay
• Payment review
• Account restrictions

18. Governing Law

These Terms are governed by the applicable laws of the United States and the State of Texas, without regard to conflict-of-law principles.

Depending on customer location, certain local consumer protection laws may also apply.

Nothing in this section overrides mandatory consumer protections that apply in the customer's jurisdiction.

19. Changes to These Terms

Shelfwrk may update these Terms periodically to reflect:

• Operational changes
• Legal requirements
• Policy updates
• Product changes
• Website improvements

The “Last Updated” date at the top of this page reflects the latest revision.

Continued use of the website after updates are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Transparency Notice

Shelfwrk is committed to maintaining transparent business practices consistent with:

• International e-commerce standards
• Customer transparency expectations
• Google Merchant Center policy requirements

The following principles apply throughout the website:

• Pricing is displayed before checkout
• Product specifications are made available before purchase
• Shipping conditions are publicly available
• Refund timelines are disclosed clearly
• Payment methods are identified transparently
• Customer support information is publicly accessible

Shelfwrk does not intentionally hide material purchasing conditions from customers.

21. Contact Information

If customers have questions regarding these Terms or website operations, please contact Shelfwrk support.

Contact Information

Phone: +1 (202) 660-3500

Email: help@shelfwrk.com

Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST